To create an account, click the Sign Up button on the homepage and fill in your basic details (email, username, password). Choose a strong password and submit the form. We may ask you to verify your email address and, depending on your region and limits, complete simple KYC checks before unlocking full access to deposits and withdrawals.
Deposits are processed via our crypto payment partner OxaPay. Go to Wallet > Deposit, enter the amount you wish to add, and you will be redirected to a secure OxaPay page that displays a wallet address or QR code. Send the exact amount shown and wait for blockchain confirmation. As soon as the transaction is confirmed, your PrimePlayBet wallet balance is updated and you can start playing.
Always double-check the network and address, and avoid reusing old deposit addresses from previous transactions unless clearly indicated as reusable by the gateway.
To withdraw, open Wallet > Withdraw, enter the amount, and provide your payout destination as requested (for example, your crypto address). Withdrawal requests are reviewed according to our risk, compliance, and anti-fraud checks. Once approved, funds are sent and the status is reflected in your wallet history.
In some cases we may request additional verification before releasing large withdrawals or unusual activity. This is to protect both you and the platform.
Our games use secure random number generation (RNG) logic designed to keep outcomes unpredictable and aligned with each game’s configured return-to-player (RTP) settings. Every bet you place is evaluated using fixed rules defined in the game engine and cannot be manually altered by support, affiliates, or any third party.
The result of each round is determined at the time of bet settlement, and your win or loss is automatically applied to your wallet balance.
In the sportsbook, you browse events and markets, add selections to your betslip, choose a stake, and confirm your bet. Once the underlying event is finished and official results are known, our settlement engine updates your sports bets.
Winning bets are credited to your wallet automatically and appear in My Sports Bets. If an event is postponed, voided, or settled in a special way by the provider, your bet will follow the rules stated in the sportsbook terms for that market.
We may run promotions such as deposit boosts, free spins, or special sportsbook offers. Any active campaign will be shown on the homepage, in your dashboard, or via notifications and email.
Each promotion has its own terms, including eligibility, wagering requirements, and expiry dates. Always read the full bonus terms before opting in or claiming a reward to understand how it affects withdrawals.
As an affiliate, you receive unique tracking links and ready-made creatives. When players join PrimePlayBet through your links and start depositing and placing bets, you earn commissions according to your assigned plan (for example, revenue share or CPA).
You can monitor performance from the Affiliate section in your dashboard: Overview, Referrals, Clicks, Earnings, Creatives. Commission rules, thresholds, and payout schedules are defined in your affiliate agreement and in our affiliate terms & conditions.
Responsible use of PrimePlayBet is a priority. Depending on your country and current feature set, you may be able to use tools such as deposit limits, loss limits, or account cool-off periods.
If you feel your gambling is becoming problematic or you simply want a break, please contact support. We can explain the options available on your account and help you apply a pause or longer-term restriction where needed.
If you need help that is not covered in this FAQ, please reach us through the Contact Us page or any official support channel mentioned there. When you contact support, include your username (if you have one), a clear description of the problem, and any relevant transaction IDs or screenshots.
This information helps our team review your case quickly and provide a more accurate solution.
