1. Introduction

This Privacy Policy explains how PrimePlayBet (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website, create an account, use the wallet, place bets, or interact with any of our games and services (collectively, the “Platform”).

By using PrimePlayBet you acknowledge that you have read and understood this Privacy Policy and consent to the practices described here, in addition to any specific privacy notices you see when using particular features.

2. Data We Collect

We may collect the following categories of information:

• Account & Identity Data: name, username, email address, date of birth, country, and verification documents (e.g. ID, proof of address) when required for KYC.
• Financial & Transaction Data: deposit and withdrawal records, betting history, wallet balances, payment method details (through our processors), and currency used.
• Technical & Usage Data: IP address, device information, browser type, operating system, log files, and how you navigate and interact with the Platform.
• Communications: messages you send to support, email responses, feedback forms, or chat transcripts where applicable.
• Marketing & Preference Data: your opt-in/opt-out choices, interests, and preferences for notifications or promotional messages.

Some of this information is provided directly by you (for example when you register or contact support), while other data is collected automatically using cookies and similar technologies.

3. How We Use Your Data

We process your personal data for the following purposes:

• To create, manage, and secure your PrimePlayBet account and wallet.
• To verify your identity, age, and location where required by law or regulation.
• To process deposits, withdrawals, bets, and payouts, including fraud checks.
• To provide and improve games, sportsbook, and other services on the Platform.
• To monitor activity for responsible gambling, anti-money laundering, and risk management purposes.
• To respond to support requests, complaints, and technical issues.
• To send transactional messages (such as security alerts, bet confirmations, and important updates).
• To send marketing communications where you have given consent or where allowed by law, with the option to unsubscribe at any time.
• To comply with legal obligations, resolve disputes, and enforce our Terms & Conditions.

4. Cookies & Tracking Technologies

PrimePlayBet uses cookies and similar technologies (such as local storage and pixels) to provide core functionality and to understand how visitors use the Platform.

• Essential cookies keep you logged in, remember your preferences, and allow secure navigation between pages.
• Analytics cookies help us measure performance, identify errors, and improve user experience.
• Marketing cookies (where used) support personalised offers or campaigns and may be set by our trusted partners.

You can manage cookie settings through your browser or device preferences. Disabling certain cookies may affect the functionality or performance of the Platform.

5. When We Share Your Data

We do not sell your personal data. We may share information with:

• Payment providers and banks that process your deposits and withdrawals (e.g. crypto gateways such as OxaPay).
• Verification and compliance partners who assist with KYC, AML, and sanctions screening.
• Service providers that host our infrastructure, provide analytics, security, or customer support tools.
• Regulators, law enforcement, or courts where disclosure is required by law, to protect our rights, or to respond to lawful requests.

Where data is shared with third parties, we require appropriate contractual and security safeguards to protect your information.

6. Data Security

We implement technical and organisational measures designed to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

• Use of secure server environments and encryption for sensitive data where appropriate.
• Access controls and authentication for staff and systems.
• Monitoring for suspicious activity, fraud, and abuse.

No online platform can guarantee absolute security, but we work continuously to strengthen protections and respond quickly to incidents if they occur.

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Policy, including:

• Operating and maintaining your account and transaction history.
• Meeting legal, tax, and regulatory retention requirements.
• Handling disputes, chargebacks, and enforcing our Terms.

When data is no longer needed, we take steps to delete, anonymise, or securely archive it in line with our retention schedules and legal duties.

8. Your Rights & Choices

Depending on your location and applicable laws, you may have some or all of the following rights:

• Accessing a copy of the personal data we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of your data, subject to legal and regulatory limits.
• Objecting to or restricting certain types of processing.
• Withdrawing consent for marketing communications at any time.

To exercise these rights, contact us using the details in the Contact section. We may need to verify your identity before responding to your request.

9. International Data Transfers

Because PrimePlayBet infrastructure and service providers may be located in different countries, your personal data can be transferred and processed outside your home jurisdiction.

Where we transfer data across borders, we take steps to ensure an appropriate level of protection, such as contractual safeguards or other mechanisms recognised by applicable data protection laws.

10. Contact & Policy Updates

If you have any questions about this Privacy Policy, your personal data, or your rights, please reach out via the Contact page on the website.

We may update this Privacy Policy periodically to reflect changes to our services, legal requirements, or privacy practices. The “last updated” date may be shown at the bottom of the page. Continued use of the Platform after changes take effect means you accept the revised Policy.